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VOICE OVER IP (telecommuting)
>> CALL CENTER
The call center industry is booming
- growing at 20% - 30% per year! As companies increasingly
recognize that call centers are a strategic asset, staffing
agent positions with qualified employees becomes a major
challenge. And in an industry that bewails turnover
of 50% -100% per year, call center managers are looking
for innovative ways to retain valued employees.
Remote Agent programs have proven to be very successful
at retaining talented agents in hundreds of leading
corporations. Companies such as American Express, Hewlett
Packard, Circuit City, Travel One, Deloitte & Touche,
Netscape, Compaq, World Travel Partners, Aegon Insurance,
SunTrust Banks and many others are benefiting from equipping
their remote agents with MCK EXTenders.
MCK EXTenders enable employees to work from their homes
or satellite call centers with seamless access to the
call center's PBX and ACD system. An agent working remotely
has all of the tools - both voice and data connectivity
-- to the call center's operations. Calls are routed
to remote agents and managers can monitor the agent
exactly as if the agent were in the call center.
Global Teck can provide your team with the technical
assitance, installation and consulting necessary to
implement your MCK solution. For additional information,
white papers and resources regarding teleworking click
here.
Typical Call Center
Configuration
View product descriptions:
Applications:
- Branch Office
- VoIP, IP Telephony, PBX extender, mck solutions
- Call Center
- VoIP, IP Telephony, PBX extender, mck solutions
- Teleworking
- VoIP, IP Telephony, PBX extender, mck solutions
- Mobile User
- VoIP, IP Telephony, PBX extender, mck wireless solutions
- NEW- Secure VoIP Application
- Solution for encrypting internet VoIP/Data connections
- NEW- Secure
Data & Voice for Smartphones - Security application for PDA's
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Branch
Office Extenders: 8,12, 24 ports |
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| PBX
Gateways : 8,12, 24 ports |
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